Returns

You have 7 days from delivery to return a fragrance you have changed your mind about, provided it is unopened and its seal is intact.

Perfume is a sealed cosmetic product. Once a bottle has been opened it cannot be sold to anyone else, which is why an intact seal is the condition here and not merely a preference.

Return delivery for a change of mind is at your cost. Once the bottle reaches us and we have checked the seal, we refund what you paid for it within seven working days.

Different rules, and better ones. If a bottle arrives broken, leaking, visibly tampered with, or is simply not the fragrance or the size on your order, we replace it or refund it in full — and we collect it at our own cost.

This applies whether or not the bottle has been opened, and the 7-day window does not limit it. Telephone us as soon as you notice.

Keep the box. The batch code on it is how we trace the shipment, and it is what turns one report into a check on every other bottle from the same batch.

Our authenticity promise stands behind every bottle, with no time limit. Stop using it, keep the box, and telephone us.

If we cannot satisfy you that it is original, we refund it in full and collect it ourselves.

Telephone the boutique with your order reference — it looks like AMR-7K3QD2 and is on your confirmation. We will tell you on the call whether it is a collection or a return, and arrange it there and then.

Please do not send a parcel back without speaking to us first. An unannounced return is very hard for us to match to an order, and that delays your refund rather than speeding it up.

Cash-on-delivery orders are refunded in cash at the boutique, or by bank transfer if you would rather not travel. Card orders are refunded to the same card.

Delivery charges are refunded too when the fault was ours. On a change-of-mind return the original delivery fee is not refunded.